Suggested for Service Advisor / Sales Staff
Primarily designed around sales these CD’s offer different approaches to the various issues a typical Service Advisor or Sales Staff would experience in any day of any week. They offer help in how to respond to certain circumstances, as well as many valuable tools in handling the customers objections or issues. A MUST have for your Service Staff’s Library!

Suggested for Owner / Managers
Essential for establishing areas like Goals, and Objectives for Being in Business these CD’s give the Owners and Managers ideas for working with employees, making employees more productive, what those productivity numbers should be and why. In short, every person who has ever thought of owning their own business should own this full set, and since most owners didn’t plan on becoming businessmen, this is also a set for the existing owners / Managers.

Suggested for Entire Staff
These CD’s were designed to help your employees be better employees through specific Processes & Procedures as well as the understanding as to why they are important, to the revolutionary Business 101 that teaches employees what it really means to be in business. This section is a MUST for every employee that is trying to better themselves, which in turn generally shows in his/her production levels as well as the all important attitude.

Owner's Resources
Items that help manage the shop...