Success Management Specialists since 1984

REPAIR SHOP TRAINING TARGETING PROFESSIONAL SALES, SERVICE AND BUSINESS MANAGEMENT

... Where education is first in its Class!

Another ESI first, S.M.A.R.T.™ continues to target strategies that pay attention to detail in your sales professional's day.

As Service Writers School of America™ fine-tunes the key functions in the selling process, the S.M.A.R.T.™ program targets a variety of challenges that influence problem solving in specific areas of performance.

Bring into balance the management of making sales, processing the work and satisfying the customer will always profit WIN : WIN every time.  The S.M.A.R.T™ program is dedicated to helping achieve exactly that.

Keeping your sales team on track and motivated to do their best.

Service Writers School of America™ was introduced first in 1989 by ESI.  It's unique concepts in training techniques continue to maintain the reputation as an industry milestone in creative innovation for producing and fine tuning the best in professional and achievement in the automotive sales enthusiast.

S.M.A.R.T.™ was inspired by the need for following up on sales and procedures with the sales teams to help keep them focused, doing their best daily!

Now, to help keep the sale professional on track. S.M.A.R.T.™ follows up Service Writers School of America™ with a series of 8 individual courses that focus on specific areas of sales and management.

Each course targets particular issues in the mechanics of making sales, processing daily paperwork and influencing shop efficiency.

Materials and instruction challenge students both individually and collectively, as they work through tasks that exercise their skills in decision making and performance to produce successful relationships with sales, customers, and within the employee circle.

Training focus is on the customer encounters, communicating with in the team as well as outside sources (parts houses etc.) and much more.

What's on the program for S.M.A.R.T.™ courses? 

First series agenda for the Service Maintenance And Reinforcement Training™ covers the following...

Selling Skills:

Communication Skills:

Time Management:

Repair Orders and Paperwork:

People Management & Team building Skills:

Dispatch:

Money:

Round Table Problem Solving:

Supervisory:

All courses in this "pay as you go" program are held on a weekday, about 5 weeks apart. Because the schedule of courses includes both basic and advanced follow up agendas, the training program is continuous and invites the participation of everyone involved in the sales relations in  your shop.

SMART™ schedule of Courses

Educational Seminars Institute
2222 Emmett Ave.
Simi Valley, CA 93063
888-338-7296
Fax 888-526-3259

02/13/07    
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